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FAQS

COVID-19 Updates

To our beautiful community, 2020 is a tough year for everyone. The safety and health of our community, including our loyal customers and dedicated partners around the world, is always of the utmost importance to us.

As of March of 2020, Father's Factory has been working remotely from our home in California. 

You may experience some delays on shipping and handling. There might be some delays if you request returns and refunds. We are taking extra measure on handling returning packages. If you have any questions, please feel free to contact us via email or on our social media platforms.

Do Father's Factory wooden toys pass Toy Safety Regulations?
Yes, all of our wooden toys passed CPSIA in the United States. 
Our wooden toy cameras are built to last with high quality walnut and beech wood. They are non-toxic, natural wax based color, and conforms to CPSIA, EN71 and ASTM F963 standards.

How much does shipping cost?
We offer free USA shipping on all orders during holidays. We ship to most of countries worldwide. Please see country selections at check out.

How do I track my items?
Once your item is dispatched, you'll receive an email confirmation and tracking detail for your order. Due to COVID 19, the updates on USPS and UPS website might be delayed. 

How long will it take to receive my order?
Orders generally ship within 1-3 business days. Please allow 6-10 days to receive your order via standard USPS Ground shipping.
Due to COVID 19, shipping and handling will be delayed. Please check with your local USPS or UPS for delivery timeframe and windows.

Due to COVID 19, our return process and shipping time will be delayed

Can I ship to a P.O. box?
We are unable to ship to P.O. boxes. Please provide a street address for delivery.

Do you offer returns?
We stand behind our quality. If you are not completely satisfied with your purchase, you may request for a free replacement or full refund within 30 days of purchase. Please see our Warranty & Returns for details. Please note that there is slight differences return policy for our wooden toys and Wooden Digital Cameras and Paper Digital Cameras

Where are you located?
Father's Factory is located in Los Angeles, the golden state of California. You can find our products online or at our retailers around the world. For our retailer information, please visit our Retailers page

Where are your products made?
Our products are proudly made in the central part of a beautiful island called Taiwan. We personally selected our vendors for their careful attention to their production and manufacturing process. We proudly support family run businesses and manufacturers. 

Troubleshooting for digital cameras:
Please refer to our trouble shooting page for details. If all trouble shooting doesn't work, please contact Tammy at tammyt@fathersfactory.com for assistance. 

 


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