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Terms and Conditions

COVID-19 Delayed Order Delivery and Return Policy

We are working hard to prepare and ship your orders as quickly as possible. While our delivery providers are also doing their best, they are not currently able to guarantee our standard delivery times. While most customers may receive their orders very quickly, in some areas it may take up to 7-10 days. We appreciate your patience during this time.

Due to COVID-19 containment measures, we are  unable to process returns or exchanges at this time. We are temporarily amending our return policy effective immediately. All sales are final. If the motherboard is defective, we can replace the motherboard. This policy does not effect your regular WoodCam and PaperCam warranty.

PROMOTION DETAILS

Father's Factory has the right to end any promotion at any time. Promo code is not transferable or redeemable for cash or credit. Other restrictions may apply.

*Value Set promotion cannot be combined with other promotions except FREESHIP
*all sales using a promotional code are Final Sale.
*Terms and sale dates are subject to change at any time.  

Code must be entered at checkout. no exceptions, requests will not be accepted, codes cannot be applied to previous purchases. May require a minimum purchase per order, one code per purchase. Father's Factory has the right to end any promotion at any time. Other restrictions may apply.


SHIPPING AND HANDLING

Orders should ship within 4-7 business days from your purchase date. Once your order is processed and shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.a tracking notification will be emailed to you for your reference.
(Business days" are defined as Monday-Friday, excluding holidays.)

All orders ships via the US Postal Service or UPS depending on weight and destination. No P.O. boxes. All orders include full tracking with delivery confirmation. 

For international orders: Please note that all customs and duty fees will be the responsibility of the purchaser and are not included in your purchase. These charges may be presented as Cash on Delivery (or COD) by your delivery service.

SALES TAX

Father's Factory operates in California state. We are required to collect a 9.5% (CA) sales tax on all items for the orders shipped to a California state address. Products shipped to addresses outside of California state will not be charged sales tax.

DELIVERY & SERVICES DELAY

All orders will be reviewed for shipping restrictions and if necessary, you will be contacted by a member of our team for shipping arrangements. Freight costs incurred will be the responsibility of the purchaser and invoiced from Father's Factory. All invoices must be paid prior to delivery. All applicable orders will not be included in any free shipping promotion and will be charged freight fees for delivery.

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order. 

LOST PACKAGES

We are not responsible for lost or stolen packages. You will be notified when your package ships via email, after it is received by the post office (USPS, UPS or Fedex) we are not responsible for it. When making a return or exchange we highly suggest that you retain your tracking information until after the return is complete. If your package is lost or stolen a refund will not be made. 

GIVEAWAY STORE CREDIT

Store credit may be redeemed for merchandise at Father's Factory online store. If you return merchandise originally purchased with the store credit,  purchases will be deducted from the amount of this prize credit until the value reaches zero. Please refer to our website for return policy. This store credit may not be used or redeemed with other promotional offers, and it has no cash value, and cannot be redeemed as cash back. This store credit is valid for one time use only, and will only apply to the giveaway winner with his/her email address. This store credit will expire on the date indicated.

GIFT CARD 

Gift cards can be redeemed for merchandise at Father's Factory online store. Merchandise purchased with gift cards cannot be refunded. Purchases will be deducted from each card’s balance until the value reaches zero dollars. Funds on these cards do not expire and cannot be redeemed for cash, except where required by law. Father's Factory is not responsible for lost, stolen or damaged cards, or any unauthorized use. Gift cards are void if auctioned, bartered or sold. Your acceptance or use of this card constitutes agreement to these terms and conditions, which may change at any time.

WARRANT

For our WoodCam Series, The Camera body and camera motherboard is warranted against defect in materials and workmanship for a period of 6 months from the date of original retail purchase (Warranty Period).  If you purchase a damaged, defective or incorrect item, we will work with you to make things right. 

RETURNS

We stand behind the quality of everything we design and sell. Please thoroughly examine the product upon receipt. Returns are only available within 14 days upon arrival date of product. If there is a problem with your purchase, contact your local store within 14 days from purchase date. If you purchase a damaged, defective or incorrect item, we will work with you to make things right. If you change your mind about your purchase, please provide the following information within the package: your name, address, telephone number and order number or date of receipt. You will be responsible for outbound and return shipping costs. 

Returns are available within 14 days upon arrival date of product. You may receive a partial refund to the original form of payment if you return Non-defective items that are returned opened and within the item’s return policy period. The WoodCam series will be subject to a 30% restocking fee from your purchase price, when returned within 14 days of receipt of order. Returned items must be shipped complete in its original box, safely packed with all packaging materials and must be in exactly the condition the shopper received it. If we receive damaged items as a return we will notify you that charge up to a 70% restocking fee or refund will not be issued and the reason. 

If you order the items through our website, shipping and handling charges are non-refundable. We don’t accept any return or exchanges on make to order item and special-order item.

Unopened sets: If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt.

Opened Items: Opened Items must include the original packing slip or receipt and can be exchanged only. You may exchange any item in its original condition within 30 days of receipt.

Open Box Sale Items: No refunds, exchanges or return, all sales are final.

Price Adjustment-Orders

FathersFactory.com will gladly issue a credit for the difference between the price you paid and the promotional price, if your purchase was made online at FathersFactory.com and was within 14 days prior to the change in price. Please contact us at 88s.factory@gmail.com. Credits are typically issued within 5-7 business days and the bank process may take up to 21 business days.



For WoodCam product Customer Service
at 1. 886 . 2761. 0868  or
88s.factory@gmail.com

For Customer Service in USA
88s.factory@gmail.com

 


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